Terms & Conditions

By using our site and placing an order, you agree to these Terms and confirm that you are at least the age of majority in your state or province of residence.

We reserve the right to refuse service to anyone, for any reason, at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any part of our service, website content, or products without our express written permission.

Slight variations in weave, colour, texture, and yarn are characteristic of handcrafted textiles. These are not defects — they're a testament to the unique craftsmanship of each piece.

We strive to display our product colours and images as accurately as possible, but we cannot guarantee that your device's screen will perfectly reflect the actual colour of the fabric.

• Prices are subject to change without notice.
• We may modify or discontinue a product or service at any time, without notice.
• We may limit the quantities of any product or service we offer. If we change or cancel an order, we'll try to notify you using the email, billing address, or phone number provided at the time of order.

All orders are processed and shipped through our trusted shipping partners. Delivery times may vary based on your location and courier factors beyond our control.

Once your order is handed to the shipping partner, tracking details will be sent to the contact information you submitted.

Your purchase is covered by our standard Returns & Refund Policy:

• Returns window — initiate your return within 5 days of delivery.
• Product condition — items must be unused, unwashed, and in the same condition you received them, with all original packaging and tags intact.
• Process — contact our customer support team with your order number and product details to begin a return.
• Refunds — once your return is received and inspected, refunds are processed within 3 working days to your original payment method. Your bank or card issuer may take a little longer to reflect the credit.

Your submission of personal information is governed by our Privacy Policy:

• We collect only what's needed — name, shipping/billing address, email, and phone number — to process, fulfil, and deliver your orders.
• Payment security — payments are processed securely through trusted, independent payment gateways. We do not store your credit card or sensitive payment details.
• Data sharing — we never sell, rent, or trade your personal information. Data is shared strictly with trusted service providers, such as shipping partners, to fulfil your order.
• We use industry-standard security measures, including SSL encryption, to safeguard your data.

Occasionally our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and update information at any time, without prior notice.

These Terms and Conditions, and any separate service agreements, are governed by and construed in accordance with the local laws governing the operational registry of Vadasery Handlooms.